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Dear Guest, please check your email after making your reservation.  (unwanted mail)

Dear Guest, please check your email after completing your reservation. (Spam folder)

Taxes include 16% of  VAT and 5% on state accommodation. The final price with taxes included is shown when you enter your information to make the reservation.

Frequent questions

I made a reservation for the hotel. What am I supposed to do now?

  • You will shortly receive an email fromconfirmation with all the reservation data.

       Payment is made upon arrival at the hotel.(Offline payment)

What does the accommodation include?

  • Accommodation includes access to the cenote from 8am to 5pm and 6pm to 8pm, life jacket and American breakfast.

Do you have a transportation service?

  • At the moment we do not have a transportation service.

What is the time to access the cenote if I do NOT have accommodation?

  • The hours for the general public are from 9am to 5pm every day of the week.

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